CONFLICT RESOLUTION

• Crucial Conversations - Joseph Grenny
• Crucial Accountability - Joseph Grenny
• Getting Past No: Negotiating in Difficult Situations - William Ury
• Making Peace: A Guide to Overcoming Church Conflict - Jim Van Yperen
• Messy Church - Ross Parsley
• Peacemaking for Families - Ken Sande
• The Five Languages of Apology - Gary Chapman & Jennifer Thomas 

VIDEO RESOURCES

• Mastering the Art of Crucial Conversations | Joseph Grenny